Shipping policy

SHIPPING POLICY

At Fìga Galleria, every piece is handmade with care and prepared specifically for your order. Because of this, please allow time for your piece to be carefully made, packaged, and shipped.

PROCESSING TIMES

Orders are typically processed and prepared for shipment within a maximum of 7 business days.

Processing times may vary depending on order volume, availability, and the nature of the piece.

Please note that processing time is separate from shipping time. An estimated shipping timeframe begins once your order has been shipped.

We will do our best to process orders as quickly as possible while maintaining the quality and care that goes into each piece.

SHIPPING

Once your order has been processed and shipped, you will receive a shipping confirmation with tracking information when available.

Shipping times are estimates provided by the shipping carrier and are not guaranteed delivery dates. Fìga Galleria is not responsible for delays caused by the carrier, weather, holidays, customs, incorrect addresses, or other circumstances outside of our control.

SHIPPING ADDRESS

Please make sure your shipping information is correct and complete before placing your order.

Fìga Galleria is not responsible for orders shipped to an incorrect or incomplete address provided by the customer.

If your package is returned to us because of an incorrect or incomplete address, additional shipping costs may be required before the order can be reshipped.

LOST, STOLEN, OR DELIVERED PACKAGES

Once tracking confirms that an order has been delivered to the address provided at checkout, Fìga Galleria is not responsible for packages that are subsequently lost, stolen, or misplaced.

If your tracking information shows that your package was delivered but you cannot locate it, we recommend checking with household members, neighbors, your building's mail area, and the shipping carrier.

We will do our best to assist you with locating your package when possible.

DAMAGED PACKAGES

If your order arrives damaged, please contact us at figagalleria@gmail.com within 30 days of delivery with your order number and photos of the package and item.

We will review the issue and work with you on an appropriate resolution.

Please see our Refund & Return Policy for more information regarding damaged, defective, or incorrect orders.

ORDER CHANGES & CANCELLATIONS

Because every piece is handmade and orders may enter production shortly after purchase, we cannot guarantee that changes or cancellations can be made after an order has been placed.

If you need to make a change to your order, please contact us as soon as possible at figagalleria@gmail.com.

ALL SALES ARE FINAL

All sales are final.

Please review our Refund & Return Policy for complete information regarding returns, refunds, repairs, replacements, damaged items, and incorrect orders.

QUESTIONS ABOUT SHIPPING?

If you have any questions about your order or shipping, please contact us at:

figagalleria@gmail.com

We’re happy to help and appreciate your patience while we carefully prepare your handmade Fìga Galleria piece.

Thank you for supporting Fìga Galleria. ♡